Check guests in with the scanner

The scanner is built into the app. Any phone is a door terminal.

Getting set up

1. Open Scanner.
2. Pick your event.
3. Point it at a guest's QR code.

Green means they're in and they've been marked as arrived. Red means something's wrong — the screen tells you which.

What the results mean

• Valid — checked in. Let them through.
• Already scanned — that code has been used; the screen shows when it was first scanned. Usually a forwarded screenshot — sort it out with whoever's holding it.
• Wrong event — a real ticket, but for something else. Check the date.
• Not found — not a Liventix code, or a badly damaged one.

When the camera won't cooperate

Cracked screen, dim display, damaged code — have the guest open their ticket fresh from Tickets and scan that; a re-opened ticket renders a clean code. If their phone is dead entirely, their order confirmation email opens the ticket from any other phone.

Running a door with a team

You don't have to do this yourself. Invite people as Scanner and they get scanning access to that event and nothing else — no sales figures, no guest data beyond what the door needs, no settings. Scanners and your cohosts are the ones who can validate tickets; the other team labels can't.

See Invite a cohost.

Practical notes

• Signal. The scanner tolerates a weak connection and syncs when it recovers. It does not tolerate airplane mode.
• Battery. Scanning with the camera and the screen bright is brutal on a phone. Bring a battery pack.
• Speed. Two phones on a busy door roughly halves the queue. It's the cheapest fix available to you.