Access tickets you bought as a guest
Bought without signing up? Your order confirmation email is the key — open it, or sign in with the same email.
You don't need a Liventix account to buy a ticket. Your order confirmation email is the key — everything below starts from it.
Opening a guest ticket
The confirmation email we sent after checkout contains your tickets and, if you didn't have an account, a one-tap sign-in button that opens them and attaches the order to a new account in one go. That's the fastest path — search your inbox for the event name.
You can also sign in directly:
- Open Liventix and choose Sign in.
- Enter the email address you used at checkout.
- We email you a one-time code — enter it. (If that email already has a Liventix account with a password, you'll be asked for the password instead.)
Keeping them somewhere easier
- Stay signed in — tickets attached to your account stay in the app, and future purchases with the same email land in the same place.
- Add the ticket to Apple Wallet or Google Wallet — it lives on your lock screen and works offline. This needs the ticket in your account (be signed in when you tap it). See Add a ticket to your wallet.
At the door
Have the QR code on screen and turned up bright. Screenshots work. So does the wallet pass. If your phone dies, the confirmation email — and your signed-in account — work from any phone; your tickets live with your email, not your device.
Common questions
I used a different email at checkout than the one I remember.
Check the confirmation email — whichever inbox it landed in is the address on the order. If you cannot find it at all, email support@liventix.tech from any address with the event name and roughly when you bought.
Is signing in the same as making an account?
Effectively yes — signing in with your checkout email is all it takes; there is no separate registration form. Recent orders on that email attach when the account is first created; an older guest purchase may need a note to support@liventix.tech to bring it across.
Last updated August 5, 2026
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