Refund Policy

1. Liventix's Role as Platform Provider

Liventix operates as a marketplace technology platform and intermediary facilitating transactions between event organizers (Operators) and attendees. Unless expressly designated otherwise, Liventix is not the organizer, promoter, host, or seller of any event listed on the Platform. The primary contractual relationship in respect of tickets is between the Operator and the attendee.

Accordingly, refund eligibility, terms, and processes for individual ticket purchases are primarily governed by the refund policy established by the relevant Operator for that event, subject to: (a) the minimum requirements of this Policy; (b) the Terms of Service; and (c) applicable mandatory consumer protection legislation (which may confer rights that cannot be contractually waived). Liventix may, in its discretion, intervene in refund processes to protect attendees, comply with applicable law, or maintain platform integrity, as further described herein.

2. Operator-Defined Refund Policies

Each Operator sets its own refund policy for each event, which must be disclosed in the event listing and/or at the checkout screen prior to purchase. By completing a ticket purchase, attendees acknowledge that they have reviewed and agree to the applicable Operator refund policy. Operators may establish any of the following (or similar) refund frameworks, subject to compliance with applicable law:

• Full Refund: Full refund of the ticket face value available upon request, within a specified period prior to the event date (e.g., up to 48 or 72 hours before the event).
• Partial Refund: A partial refund of the ticket face value (e.g., 50%) available within a defined period, with no refund available thereafter.
• No Refund / All Sales Final: All ticket sales are final; no refunds or exchanges are offered except as required by applicable law.
• Exchange Only: Tickets may be transferred, re-assigned, or exchanged for an alternative event date, but monetary refunds are not available.
• Platform Credit: Refunds are issued as Liventix platform credit applicable to future purchases, rather than a cash refund to the original payment method.

Operators are contractually obligated to honour their published refund policies and to process all approved refunds in a timely manner. Failure to do so may result in enforcement action as provided in the Terms of Service and Community Guidelines.

3. Statutory Consumer Rights

Notwithstanding any Operator refund policy, attendees may have statutory rights under applicable consumer protection legislation that cannot be waived by contract. These may include, without limitation:

• EU/UK Consumers: Under the EU Consumer Rights Directive (2011/83/EU) and equivalent UK legislation, consumers may have a statutory 14-day right of withdrawal from certain distance-contracted services. However, this right may not apply where the performance of the service is scheduled to begin within the withdrawal period or where the consumer has waived this right at checkout. Operators are responsible for ensuring that their event listings and checkout processes comply with these requirements.
• Australian Consumers: Under the Australian Consumer Law, consumers may have statutory rights to remedies (including refunds or replacements) where goods or services are not of acceptable quality, are not fit for purpose, or are not as described. Operators listing events accessible to Australian consumers must comply with the Australian Consumer Law.
• US Consumers: Applicable state consumer protection laws may confer additional refund rights in certain circumstances, including event cancellations. Where required by law, Liventix will ensure that refunds are made available irrespective of the Operator's stated refund policy.

This Policy does not limit or exclude any statutory rights you may have under applicable mandatory consumer protection legislation.

4. Liventix Platform Service Fees

Liventix's platform service fees (Service Fees) are disclosed to attendees at checkout and are, in general, non-refundable, except:

• Where an event is cancelled by the Operator and Liventix determines, in its sole discretion, that a full refund including Service Fees is warranted;
• Where required by applicable mandatory consumer protection legislation; or
• As otherwise expressly stated in writing by Liventix.

Operator Liability for Refunded Service Fees: Where Liventix agrees to refund Service Fees to attendees (including in connection with event cancellations), Liventix may recover the refunded Service Fee amounts from the Operator through deduction from the Operator's account balance, reserve, or future payouts. Operators are responsible for ensuring that their pricing and financial planning accounts for potential Service Fee refund liabilities.

5. Event Cancellations

In the event of a full cancellation of an event by the Operator:

• Full refunds of the ticket face value will ordinarily be provided to all ticketholders, subject to the availability of funds in the Operator's account;
• Refunds will be processed to the original payment method used at purchase;
• Attendees will receive email notification confirming the cancellation and refund processing;
• Processing times are subject to the timelines described in Section 8 of this Policy;
• Where the Operator's account balance is insufficient to fund full refunds, Liventix will attempt to recover shortfall amounts from the Operator through the mechanisms described in the Terms of Service; and
• In exceptional circumstances where Liventix is unable to recover full refund amounts from the Operator, partial refunds may be issued. Liventix will communicate transparently with affected attendees in such circumstances.

Liventix reserves the right, but has no obligation, to issue refunds on the Operator's behalf and to recover such amounts from the Operator.

6. Event Postponements and Material Modifications

In the event of a postponement (rescheduling) or material modification of an event:

• Tickets will ordinarily remain valid for the rescheduled date or modified event, unless the Operator's policy provides otherwise;
• Attendees who are unable to attend the rescheduled or modified event may be entitled to a refund pursuant to the Operator's applicable policy or applicable law;
• Material modifications include, but are not limited to, changes to: headline performers, venue location, event date or time (beyond de minimis adjustments), or the fundamental nature of the event experience; and
• Attendees should contact the Operator directly or Liventix support to request a refund in connection with a postponement or material modification.

7. Force Majeure Events

Where an event is cancelled, postponed, or materially modified due to a force majeure event beyond the Operator's reasonable control — including but not limited to acts of God, natural disasters, government orders, public health emergencies, epidemics or pandemics, civil unrest, terrorism, or venue unavailability for reasons beyond the Operator's control — refund eligibility will be determined as follows:

• The Operator's published refund policy will apply as the primary basis for determining refund eligibility;
• Where the Operator's policy does not expressly address force majeure events, Liventix may, in its sole discretion, facilitate a refund or credit in accordance with applicable law and its assessment of the circumstances; and
• Mandatory statutory refund rights under applicable consumer protection legislation will be honoured regardless of any force majeure provision in the Operator's policy.

8. Refund Request Process

To request a refund, please follow these steps:

1. Sign in to your Liventix account. If you purchased as a guest, an account was created for you automatically — sign in using the email address from your purchase (use "Forgot password" or the emailed sign-in link if needed).
2. Review the event's refund policy in the event details page or your order confirmation.
3. If the Operator's policy permits a refund, contact the Operator directly through the Platform's messaging tools or via the contact information provided in the event listing.
4. If you are unable to reach the Operator, if the Operator has failed to respond within a reasonable period, or if the event has been cancelled, contact Liventix support at support@liventix.tech.
5. Include your order confirmation number, the event name and date, and a clear description of the reason for your refund request. Supporting documentation (e.g., proof of inability to attend a rescheduled event) may be required.

Liventix will use commercially reasonable efforts to facilitate resolution of refund requests and to act as an impartial intermediary between attendees and Operators where appropriate. Liventix's ability to process refunds is subject to the availability of funds in the Operator's account and the terms of this Policy.

9. Refund Processing Times

Where a refund is approved, we will endeavour to initiate processing within five (5) to ten (10) business days of the approval date. The time required for the refunded amount to appear in your account is subject to your payment method and issuing financial institution, and is outside Liventix's control. Indicative timelines are as follows:

• Credit and debit cards: typically three (3) to ten (10) business days, but may take up to two (2) billing cycles to appear on your statement;
• Debit card / bank transfer: typically two (2) to five (5) business days;
• Digital wallets: typically one (1) to three (3) business days; and
• Platform credit: applied to your Liventix account promptly following approval.

All refunds will be returned to the original payment method used at the time of purchase. We are not able to redirect refunds to a different payment method or financial institution.

10. Chargebacks and Payment Disputes

For Attendees: Before initiating any chargeback, dispute, reversal, or claim with your card issuer or payment provider, you are required to first contact Liventix at support@liventix.tech to seek resolution through our internal dispute process. Initiating a chargeback or dispute without first engaging with Liventix may result in: account suspension or termination; offset of any amounts owed by Liventix to you against the disputed amount; and referral to collection. Liventix will work in good faith to resolve genuine disputes promptly.

For Operators: Each chargeback or payment dispute attributable to an Operator's event represents a direct financial liability of the Operator. Upon the occurrence of a chargeback:

• The chargeback amount, plus applicable dispute processing fees assessed by the Payment Processor, will be debited immediately from the Operator's Liventix account balance, reserve, or future payouts;
• The Operator's credit and risk profile may be adversely affected, potentially resulting in increased reserve requirements and payout restrictions;
• Sustained or elevated chargeback rates (exceeding thresholds established by Liventix and its Payment Processors) may result in account suspension, termination, or the imposition of enhanced reserve requirements; and
• Operators must promptly provide accurate and complete documentation in support of any dispute response that Liventix or its Payment Processors submit on the Operator's behalf.

Reserve Protection: Liventix maintains reserve holds on Operator funds in part to ensure that funds are available to satisfy refund and chargeback obligations, including obligations that may arise after an Operator has received a payout. Reserve amounts and hold durations are determined in accordance with Liventix's risk policies and may be adjusted at any time based on changes in the Operator's risk profile.

11. Ticket Resale and Secondary Market

Tickets sold through the Platform are intended for personal use by the named ticketholder or as otherwise expressly permitted by the Operator. Unauthorised resale of tickets, particularly at prices exceeding applicable legal limits (ticket touting / scalping), is prohibited and may constitute a violation of applicable law and these policies. Tickets purchased through unauthorised secondary market sources may be invalid and will not entitle the holder to a refund from Liventix. Liventix does not operate or endorse any secondary market for tickets sold through the Platform.

12. Dispute Resolution

In the event of a dispute between an attendee and an Operator regarding a refund or related matter, Liventix may, at its discretion, act as a neutral facilitator of communication and may assist both parties in reaching a mutually acceptable resolution. Liventix's facilitation of a dispute does not constitute an assumption of legal liability for the underlying dispute or an endorsement of either party's position.

Operator Obligations: Operators are contractually obligated to honour their published refund policies and to process refunds in compliance with applicable consumer protection legislation. Failure by an Operator to fulfil these obligations may result in:

• Account suspension or permanent termination;
• Withholding of current and future payouts until refund obligations are satisfied;
• Direct recovery of refund amounts from the Operator's account balance or payment method of record; and
• Legal proceedings to recover amounts owed, including court costs and attorneys' fees.

Platform-Initiated Refunds: Liventix reserves the right to initiate and process refunds to attendees on behalf of an Operator, without the Operator's prior consent, where Liventix determines in its reasonable discretion that such refunds are required by applicable law, are necessary to protect attendees from fraud or serious harm, or are otherwise necessary to protect the integrity and reputation of the Platform. In all such cases, the refund amounts will be recovered from the Operator in accordance with the Terms of Service.

13. Modifications to This Policy

Liventix reserves the right to amend or update this Policy at any time. We will post the revised Policy to this page and update the "Effective Date" and "Last updated" fields. For material changes, we will provide advance notice to registered users by email or in-app notification. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the updated Policy. This Policy does not create any contractual right to a refund beyond those expressly provided herein or conferred by applicable mandatory law.

14. Sponsorship Marketplace Refunds

The following refund terms apply to transactions made through the Liventix sponsorship marketplace:

• Pre-acceptance refunds. If an Operator declines a sponsorship deal, the full payment — including the 10% platform fee — is refunded to the Sponsor via PayPal within 3–5 business days.
• Non-delivery refunds. If an Operator fails to submit proof of delivery within 14 days of the event end date, the full sponsorship payment (including the 10% platform fee) is automatically refunded to the Sponsor.
• Post-release — no refund. Once the Operator's payout has been released (following Sponsor approval or auto-release after 7 days of inaction), no refund is available except where required by applicable mandatory law.
• Dispute process. If a Sponsor believes delivered proofs do not meet the agreed package benefits, they may raise a dispute through the platform within the 7-day review window. Liventix will mediate in good faith but does not guarantee a specific outcome.
• Platform fee. The 10% Liventix platform fee is non-refundable in cases where the deal is accepted and proofs are delivered and approved, or where the Sponsor has elected auto-release.

15. Ad Credits (Campaign Advertising)

Ad credits purchased for use in Campaign Ads are subject to the following refund terms:

• Unused credits. Credits that have not been consumed by ad delivery may be requested for refund by contacting finance@liventix.tech. Liventix will process eligible refunds within 10 business days, less any applicable PayPal processing fees already incurred.
• Consumed credits. Credits already spent on delivered ad impressions are non-refundable, except where the impressions were not delivered due to a Liventix platform error.
• Platform errors. If a verified platform error caused credits to be deducted without corresponding ad delivery, Liventix will restore the affected credits to your wallet within 5 business days of confirming the error.
• Wallet suspension. Credits in a frozen wallet are not forfeited; they remain available once the account issue is resolved.

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